There is a reason for this 2. Can you send us an email at reviews@mindbodyonline.com with your business name and details about the problem you’ve been having? Then recently I was going through my bank statements and noticed that I have been charged a $15 fee per month since this past May! As a 7 year customer my body I know something of what I’m talking about. A member of our customer services team has reached out to you to discuss your experience further. The plan has increased EVERY year. BigCommerce VS Shopify Comparison: Which Is Better For Your Business? This is a very basic function and should not have issues. To make the long story short, MINDBODY messed up and damaged my business’ credibility and in the end, they expressed limited apology, no compensation for my 20-hours of calling them to check on the mistakes that they have made. Incredible. Fundera is a free-to-use marketplace that allows you to compare lenders side-by-side. Also they will randomly increase your fee. Lightspeed POS is one of our top picks for Point of Sale! Time to look elsewhere and because of this, I cannot recommend MindBody Online. We were way oversold on the software and told it could provide more than it actually provided for us as well. This month, they sent and EMAIL, no phone call, no personal contact, that will be raising my rate to $199 t keep my functionality. THEY STOLE THOUSANDS FROM OUT CLIENTS ACCOUNTS – They discontinued our clients rewards and took all the money that they had earned from their accounts. I would check with them directly. Helcim is one of our top picks for payment processing! Also, the person on the phone actually said that they decided to start charging because there were so many customers who weren’t using they’re merchant account and probably didn’t even know that they had it open…. These include: Mindbody’s subscriber information is stored on secure servers with multiple, redundant firewalls or backup directories that require access authentication. Required fields are marked *. Again, this email was ignored.Mindbody clearly decided that I hadn’t suffered enough and decided to cancel my account 2 weeks early – leaving us without a booking system and unable to export client details.I have since asked them what the hell they were thinking of but their responses have avoided the main points I have raised with them.I can honestly say that Mindbody quickly became a considerable hinderance to the smooth running of my business – and still are given that I have contacted them again this morning seeking a refund for loss of service and compensation for my time spent.In my opinion, if you do 1 thing to help your business, avoid Mindbody at all costs. This cost us huge money in staffing and web changes. I was their 1700th customer…no loyalty AT ALL! Fast forward few months and each time I call for any support -the wait is longer and longer. The goal of the second review [20] was to increase the sensitivity of the first one by expanding the search string to include synonyms of the search terms and adding a ‘‘snowball’’ … Always asking if I want the app. I started in 2009 as well at $65 per month. Would not recommend to my worst enemy because of their non-existent customer service. That said, the current iteration of Mindbody appears fairly streamlined, with self-explanatory tabs and submenus. I would also rank Mindbody as 0 stars for small business support and customer support. Yes, they are number on a google search. This Mindbody review also happens to be one of the most “active” in its category in terms of users sharing their experiences. Also feel like the price hike was outrageous..added things I don’t need/want and took away things I’ve had for years. so, I see that I’m not alone, and probably there is a lot of people that are not happy with Mindbody. Great at selling you upfront, but the customer service is non-existent. 1. Today is the 16th August 2018, and I am yet to receive my refund. However the customer care person was pretty content… Very interesting… Do I have to mention that they will ask you to restart your computer (seriously..?) If you do choose to leave MINDBODY, you can contact our support team to begin that process as our Terms of Service require 30 days notice. So many issues with MindBody:-Customer Service can not resolve problems-Pricing was assured at a reasonable rate and then jacked up repeatedly-Clients find it hard to use-Duplicate clients when they use the App vs. online booking-Too many screens to finish simple jobs. We’d like to look into this issue on your behalf. When you crash as often as MindBody does it really doesn’t matter whether your software is easy to use or not. I have been using MINDBODY for 4 months now. I feel like I am doing alot of extra work for the gym manager & he keeps saying I owe 2 payments? We stock hundreds of designer brands including Olivia Burton, Hugo Boss and Timex, with FREE next day delivery. The sales rep could barely understand how their billing worked nor how to explain it. I waited it out on hold, and pitched a fit to have the last fee removed from my account, so that was good, but I had to escalate for managerial approval. They know they have a captive audience in clients like me who have been using them for years (since 2009 for us), who have SO. This is so unprofessional! The sales rep was very quick to take jabs at their competition and boast about how they are #1. Avoid the problems. When I called to ask about the missing people, and about the data itself I was told that when I agree to have that set of reports run I also agree to cut all ties with mindbody including access to their support. They said there were monthly statements getting sent to me, but I have not seen them! Despite many of the reviews, most issues I had were handled quickly unless it was something they couldn’t provide – which caused only a few issues that we worked around. And while I do agree with a lot of what was said in other comments, I have found the customer service to be excellent. !It’s enough for me. It does NOT work for me, and they cannot accommodate more that one location without charging extra for the other locations, which they told me AFTER I had signed up.I wasted a lot of time and effort on this, and, even though they cancelled my order, at the end of the day I feel slightly swindled.They were mildly apologetic, with a great number of Americanisms thrown in about ‘sharing’ my experience with their employees, etc. I am a new business and already my bills are jumping up. It was not honored. But I could never recommend it to a colleague or another studio. I had to get aggressive. It’s a big, somewhat complex program, but it’s not necessarily as complicated as learning a scheduling program and POS program separately would be. NOPE! *Edited*Bottom line: This software does not do what it offers.More importantly, shady billing practices seriously impact their credibility. If you aren’t in need of the full set of features that EZ offers, we also checked out Pike13. Let’s cut to the chase: Mindbody is a complete and comprehensive software suite designed for businesses that offer gym classes or wellness-related appointments. I would highly recommend using another vendor. It’s too bad. We finally got 1 email back and we have since attempted to contact this person 5 times and still nothing. BlueVine's small business checking has a 1.00% APY, no minimum deposit or balance, and no monthly service fees. It took between 20 minutes and an hour and ten minutes! Mindbody Software is one of two companies founded in 2000 by Rick Stollmeyer, a naval submarine officer who set out to create internet-enabled tools that could help small businesses be more efficient. 2021/02/25 9:21am PST Feb 25, 2021. I wish I could give no stars. Service and customer support times average 1 hour wait times. To me this practice should be illegal and this company should be shut down. Thank you Mark! And yes, I’m paying full price for training and learning curve and working glitches out.Here’s what I like:1. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. 's round-up of the best audiophile headphones you can buy in 2021. The gym keeps telling me that I have 2 open invoices, one for June & one for Aug, but in viewing my account…the payment is clearly there. All Rights Reserved. What a way to reward loyal customers! That said, Mindbody has a highly-rated mobile app on both iOS and Android, which is also a big part of their overall marketing strategy. We have had problem after problem and have tried over and over to get help, and literally they do not seem to care. I called on the 18th of January to cancel for the SECOND time. You should double-check with the service provider/financial institution directly as well as obtain independent financial advice prior to making any financial commitments or business decisions. Seriously. Trust me, do not sign up for mindbody. Now, I look maybe for Punchpass. Useful. My biggest complaint is with the “Bait and Switch” they did to me on credit card processing fees. Opinions expressed here are author’s alone. What?! As a perspective client I was argued with by a snotty salesperson who had very shady, non-informative, answers to my questions about the system and how it worked. So after this FIRST TIME AND NOW LAST TIME CUSTOMER returns all of the merchandise and I go to refund the WHOLE order it still doesn’t let me. While Mindbody maintains an A+ rating by the Better Business Bureau, there are a number of very negative reviews that give it an average of 1.05/5 stars. It can be a challenge comparing them all. After receiving no confirmation or documentation I called back on the 27th of January no one had any new documentation or results from my first call and they wanted to start the entire process over due to their mishap. Don’t sign up. For example: their recent “upgrade” to their client search field is aggressively disruptive during class sign-in, with each character typed into the field popping up new lists of selection options, each of which includes excessive amounts of information and blocks the actual class sign in list on screen. I agree with previous comment, the same thing happened to me with price increases from the end of 2015 to most recently a jump of over 250%! Not only did they just raise the price 80% from 125 to 225, but they also STRIPPED away basic functionality (rooms, promotions, reports, and much more) that was in their core offering since day 1!! Not cool. Disana kan ada INDRO yang dateng, Disini saya kecewa banget sama acara OVJ AWARD barusan, Kaya Jojon, Kaya Benjamin dapet penghargaan dari OVJ AWARD, sedangkan Indro ? I joined 6 or 7 years ago and the price has quadroupled and the service has declined. Easily find SBA 7(a)loans alongside other financing options. NEVER got a return call. Does anybody had the time to check for other company or softwares out there??? This has a lot of bells and whistles. So that’s great- instead of calling customers to ask if they would like to close it, they sneakily start charging a monthly fee!!!! That’s IF they call you back. Data centers are hardened against earthquakes and feature numerous redundancies to protect data from loss. Fundera is one of our top picks for SBA loans! Most of the representatives are pretty lazy and want to pass you off to someone else. All because they added features I don’t use. I belong to a gym that uses Mind Body to auto collect monthly fees. We paid the huge start up fee to have them upload our data for ease of switch only to have them royally screw it up not once but twice. When I decided to sign up in Oct 2017, I saw the pricing for what I needed was $75 a month. In fact, at one point, they said that it was our fault, only to find out that actually it was indeed a coding issue.l. We love Fattmerchant as a credit card processor for its predictable pricing, excellent service, and integrated billing features. There are a few more instances of this kind of asymmetry, so make sure you scrub through Mindbody’s pricing page to see what features are supported for your industry and at what price point. If thinking about this company, put your track shoes on, get in the start blocks, and run as fast as you can from them. If you’re interested in learning about other options, take a look at our article, The Best Appointment Scheduling & Booking Software For Small Businesses. So they award themselves with a $70 price increase??? PaymentCloud is one of our top picks for credit card processing! The only saving grace is their customer service representatives, who are quick to empathize, apologize… and then continue to not deliver. The merchant processing will not process some of my clients’ cards through the app. When we called support, they were little to no help. Would you be able to send us an email at reviews@mindbodyonline.com with your business information so we can have a support manager follow up? I am actively looking for a new system for my store and studio. I have had mindbody for years. I’ve used XPIRON software for 11 years previously, and I recommend anyone explore XPIRON over MindBody, it has a much more friendly User Interface and Experience. Read on for more information. Horrible customer service! Stay AWAY froths fraud company!! If it was not for Abby, I would have left last year, now I wish I did. I’m getting less and paying more without ANY aid from support staff to correct daily functionality, like staff permissions, which means more work for me. Whether or not Mindbody fits your business has less to do with its size than the type of business it is. . Basically if you want to go to a lesser program you lose some of the features you signed up for originally as they bumped them up to the higher price plan. One outage on 4/5/18 lasted THE WHOLE DAY!!! Six months later I randomly checked my credit card statement only to find they have been charging me the monthly subscription which totaled USD1,040.00. Not a good way to start their journey with our company.I logged this issue around 3 or 4 times with Mindbody – with both customer service and technical departments. Get a 30-day free trial to access discounted USPS and UPS shipping rates and print labels in no time. I am thinking there are duplicate invoices in their system. Gan nonton OVJ AWARD Ga ? It’s absurd. The customer service person also stated.. ‘I don’t make the rules.’ Based on the comments I’ve read, it’s good I didn’t purchase it anyways. As soon as I start listening to my audios, I am asleep within 30 minutes or less! 2.5 stars. Now, because of the trial, I cannot go back to my original plan because it supposedly “no longer exists” and I’m stuck paying the new rate or downgrade. I would love to see legislation that protects each individuals right to manage whom can maintain their private information. I will stay with my current provider and if I leave them I will go to Vagaro! Shocking service – particularly at £140 per month.I cannot advise against signing up with Mindbody enough.Ignoring the over complex set up process, the system is very glitchy once you start using it.The main issue centres around their awful, awful customer service. Not for us! The customer service reps i have had have not been that pleasant to work with and the minimum hold time that i have experienced is one hour Any other recommendations would be greatly appreciated as i do not think that system is for my business. I can log onto my account & see my payments, & can change my credit card number on file etc. Is it possible that Mind Body can be creating duplicate invoices in error. Excellent sound quality with comfort for an amazing experience! I was hustled and they pass you off so fast to confuse you and I am very tech savvy and smart, so I KNOW they do underhanded things deliberately and it is unacceptable! I’ve been using MindBody for almost 5 years. The left-hand never seems to know what the right hand is doing and they do not leave notes or contact records for each other if you have to shift between departments. Blah! We highly recommend Lightspeed POS for small businesses looking for a feature-rich, tablet-based point of sale system. ( last year was 26% increase this year it is +67%increase).You will not get extra features and certainly will not get extra service for this. Try BlueVine Checking today to start earning. To include SMS and email which they said was apart of the increase is another $100. They have now put me down to a plan $50 cheaper ….but have denied a refund request ! Their customer service is absolutely abysmal. Fancy for sure; would be great for a club. In addition to the price gouging, the software is time-consuming to learn. I pray they don’t run my card again next month BUT I guess I better get the jump on that and cancel that card before they do! After over 20 attempts by email and phone to contact someone about or experience and seek some type of reimbursement, we have had no one contact us back. She even helped with other questions I had. Not happy. I can not put my business on standby for all these issues that “cant be done”. First off, the software itself is difficult to use, and my instructors and I had a heck of time getting the class setups right. 617 Followers, 253 Following, 41346 pins - See what Ellen Pilat (ellenpilat) found on Pinterest, the home of the world's best ideas. BRAVO!!!! Visit WatchShop.com today - the UK's No.1 for designer watches online. Ultimately was not able to get it to work the way that I wanted.-The salesman made a great offer when I started up. you could pair that with something like a doepfer quad vco, and then patch that into a simple mixer + filter for a "paraphonic" voice, or get a quad vca or similar and etc etc etc. Horrible customer service!! MindBody had potential, but like so many other companies, they’ve lost their way and are being ruined by greed. Lendio is a free-to-use marketplace that allows you to compare lenders side-by-side. So 3 months ago they said they would offer my the upgrade for free to try. Ive been trying to get answers for almost three weeks! You would think they would offer some kind of compensation to their clients for such grievous errors, and perhaps apologize? What company jacks their rates up over $100/month? Healcode totally blows-my clients can write reviews on this one. His target audience was businesses that provide wellness services, a focus his company has kept to this day. THEY CONSTANTLY DISRUPT BUSINESS – The software is pretty easy to figure out however the bad too far outweighs the good. A year later and substantial price hike later, is the graciousness of CS still cutting the mustard? Report-pulling is a nightmare – the setup is so inflexible and clunky. Some of our clients had been earning these funds for a decades. I am done with this company. More importantly, you could probably find what you’re looking for elsewhere at a much lower cost. I am not able to export my patient’s SOAP notes. *Our preferred processors use fully transparent Interchange-plus pricing. We are in the process now of still trying to get help, to no avail. Does any one have a better alternative? Last month we realized this was not going to work and cancelled. Your email address will not be published. And they tell you no guess about when they might call back. Each person states that’s not their department and transfers us to someone else. What a bunch of crap. BaBye MB. We paid the extra $599 a month for transition support for four months after a few months of trying to figure it out on our own. As in many reviews above customer service is simply unbelievably bad. Have you or any of you found a better booking system? I use mindbody since Moore than 3 years. Their customer service is completely swamped, especially right now during Covid and if you email a problem you get an answer (eventually) from someone who may not know what they’re talking about. They were just acquired by MindBody. The response is more like ¯\_(ツ)_/¯ LOL. Mindbody’s app rates well on both the Apple App Store and Google Play. Do you have any update on your experience with this? I have the emails to verify this and it’s blatant fraud.Some customers also behave fraudulently as well and will request chargebacks/refunds on services or classes they claim they didn’t have or attend. So think long and hard because while it is pretty and fancy and does lots of cool stuff, it’s pretty ugly on the other side. While it integrates with my gmail calendar, it does not take what is on my gmail calendar and block me out on the MB calendar. In other words, if I schedule a doctor’s appointment on my gmail calendar I also have to go into the MB computer-based software to schedule myself as busy. MINDBODY IS THE WORST!!! Get your crap together Mindbody! Their only solution was for me to cut and paste each type field of each SOAP note into a new document. They seem to be acting on desperation and have a call center of cold callers to try to keep their stocks looking healthy. When I requested to downgrade to the $125USD/mth package I had been using all along they switched me over , BUT I lost all my member tools information which is critical to keeping tabs on how many members i have and billing etc. Thank you for taking time to share your experience with us. My experience with the customer service has been excellent. I am currently awaiting a phone call for the tour that I had to request three times to get. I also asked for help in using the program and got nothing. DO NOT SIGN UP FOR MINDBODY. And other than one person the CS agents have always been super helpful and very gracious! (I wouldn’t be surprised if this company had a high turnover. Additionally, the AI Booking Assistant is only available as an add-on feature. . There’s no Ultimate Plus tier for these industries, so the ability to create your own branded app is always an add-on feature. They are NOT honest about the packages! You will click a button, save it and the system will completely ignore the fact that you made a change and the liability is on YOU. Email me if you have questions and I will share what I know from the companies that I have interviewed. I’ve had mindbody for 2 years . Thank you for taking the time to share your experience with MINDBODY. Any one thinking of using them, be careful and expect continued price hikes and limited functionality. I sold my company in January 2018 and transferred my account to the new owner at a cost of $300. See what Wendy Rice (rice3841) found on Pinterest, the home of the world's best ideas. I am about to get a chargeback from my customers CC company. Content Updates, Free Guides, and Discounts, The Retailer’s Inventory Management Guide: How To Use Your POS To Maximize Success, The Complete Guide To Understanding A POS System’s Offline Mode & Credit Card Processing. SOAP notes are legal documents recording your patients treatments. they keep making ticking noises even though they should have stopped expanding and i cant sleep without purposefully drawing my shoulders away from my ears because if they touch even a little bit i'll get rhythmic noises from them touching. Downgrading will cause my business to lose information from over 400 clients – not a good thing for business. Bigcommerce offers exceptional tools for all eCommerce businesses from startups looking to build a site to enterprise-level systems. I’ve spent hours on the phone with absolutely no help. data in their system that the thought of migrating to a better, friendlier, more accessible service provider is overwhelming at best, and is a serious risk to our business at worst. All the while I was paying full price while it took them a full three weeks (they set up that timing) to help me get started. Organization Name: Folletts Pilates and Barre Studio. The only thing their Accelerated plan will accomplish is the accelerated loss clients. All that happened was they charged my credit card saying that they didn’t want me to lose this amazing deal prior to me finding out I couldn’t get out of my current obligation. Donorbox is a versatile, feature-rich, and easy-to-use donation management system that can help you attract more recurring donors. These user reviews are overwhelmingly very negative. It was definitely the worst customer service I have ever received and I’m just glad I’m no longer associated with this rotten company. has anybody change from mindbody to another company, and if they have, could you tell us which company you switch to ?? Last year they gave me access to one of their software guru’s and after 5 years of having the software, she helped me understand my reporting functionality, and how to add new tabs, things that I did not know how to do and would have been helpful to know up front. So three weeks before it was usable while I pay full time. He's a graduate of the University of Central Florida. In 3 years, it went from 75$ to 125$ and now suddenly they announced the price will automatically be increased to 225$! I don’t find it intuitive at all. One of the neat aspects of the POS system is that, because it’s integrated with other Mindbody products, you’ll have access to a lot of information about many of your clients, allowing you to track sales and set up recurring payments easily.