The customer service is superb, LaRae specifically. Great service. World Nomads was extremely. After multiple pdone calls and emails and online attempts, no response from World Nomads, a month later! All in all, I like that World Nomads offers simple and flexible travel insurance designed to help cover health costs. After my cruise was canceled three times and I made the choice to cancel any future booking, I was able to contact WN via email and always received timely responses as well as being able to get a full refund on my policy. I mean the flight operators refunded, the travel agencies refunded, local tour operators in Peru refunded, but BIG World Nomads, nope. Excellent customer service. Unfortunately as you well know due to the pandemic, I had to come home early. I purchased World Normads Travel Insurance for a trip we were taking to Italy. A week later, I was told that I cannot move my policy because I already started the trip and if I "chose" to leave my trip, it is not covered. File or track your claim online! Her clarity and willingness to help allowed us to remedy our stressful situation. However, "travel bans and border closures" are in their fine print, and they are not covered. i called the customer service but the women on the phone told me that i need to wait until 10 am ET, but i have a flight to Brazil @ 5 am and i need proof of insurance. Representative #2 - Stated I should submit proof of flight cancellation. I have some amazing things to say about my recent experience with agent LaRae, and unfortunately I'll share a terrible experience with phone agent Marqueta. I travel regularly in exotic destinations and purchase add ons like hiking over 2000m, dune buggy rides, etc. Customer service representatives are the voice of the company and are charged with maintaining high customer satisfaction. I’m still waiting on a claim I filed in September for dental work to be reimbursed. She is the reason that I rated this experience great instead of excellent. But wow, their customer support surprised me! They never got back to me so I called today. When I was in Phnom Penh, I had an extremely bad kidney infection, and thought I'd need a hospital as soon as I got back to Chiang Mai. In other words, a World Nomads Travel Insurance customer is actually buying a Nationwide policy, with a TripMate support staff. Clearly my submission of information had proof of my return flight through Taiwan, on March 19th that had been cancelled. Great company. Apply for 1577 daily curated remote Customer Service jobs. Thank you World Nomads.. excellent service! 9. When I got back to Canada I submitted all my documents. Thanks for sharing Lek and I'm glad we could help you out. Never Again!! They emailed me on 14 April, 3 days before the policy was meant to end. Sign In Call Today! WorldNomads.com is a website that provides international travel insurance and travel safety services. To this day, we live and breathe the same principles that Simon, Wayne and Michael established when World Nomads was born. Initially I sent two emails to World Nomads to request cancellation of our insurance policy owing to the coronavirus pandemic and received no reply, although on the website it was made clear that they would need some time to deal with the request because of the exceptional circumstances. I will defiantly use them again because of my experience and excellent customer experience I have received. This is not the first claim on World Nomads and the outcome was the same the with the prior claim. That did not work. World Nomads were great with our refund during the Covid trip cancellation debacle. I've been buying insurance from World Nomads for my travels for years, but never had to actually use them until recently. Thank you, Don't bother with nomad .when I called 34 callers before me..Too much hassle.Then I contacted Hayat pharmacy in Knightsbridge for covid test instant respond to my call and great central location.no fuss no waiting and cheaper than BA suggestion to use Nomad. An amazing World Nomads experience & 1 horrible one, Had a medical emergency and ended up in Hospital. I unfortunately had to cancel a dream vacation as I was required to work during the pandemic. I do not have a fear of flying, the country of Italy shut down and our trip was cancelled before it even started.I requested World Normads to refund the initial premium that I paid for the policy since the trip was canceled and I would not need their insurance.